Recycled Research
From a piece of research done in 2005 by the folks over at LexisNexis Martindale-Hubbell, which I think is still highly relevant, here are a couple of tidbits that should always be borne in mind.
In the initial hiring criteria for outside counsel, Lawyer Expertise ranks as extremely important by 78% of the respondents. Another 10% rank it as important. That's a total of 88% of the respondents ranking it highly, and by far the most important component. Client Service sits at 12% ranking it extremely important and 38% important. Easily second, but by a very large deficit.
Catch this, though:
In the criteria for allocating additional work, 56% rank Client Service as extremely important, with another 24% ranking it important. Lawyer Expertise? 43% rank it as extremely important and 25% as important.
Hmmm....What a shame to lose out on additional work when getting it was fully within your grasp!