Inside Counsel Magazine's Top 10 Client Service Best Practices
Hot off the presses, the newest issue of Inside Counsel just arrived in my mailbox. One of the articles is entitled "Top 10 Client Service Best Practices" (subscription needed). Here they are in very summary fashion:
*Be accessible
*Respond promptly
*Learn the business
*Don't say 'no' (i.e. offer alternatives)
*Listen to feedback
*Empower your clients (teach & give them information)
*Reduce law firm costs
*Communicate clearly and directly
*Get to know your clients
*Have a customer service-friendly attitude
No surprise punches in this list. I've written previously about these points here. They really are the stock answers. That's not a knock on Inside Counsel magazine. It's really a knock on us that we need to keep hearing it over and over again.
