Client Service and Mistakes
I just received an e-mail from a co-worker of mine. In the process of trying to move he contracted with a national truck rental company. I'll refrain from stating the name of the company (hint: their name means a list of all planned expenses and revenues). Here are his comments:
"We were notified less than a day before our scheduled pick-up that our truck wasn't available at the arranged location, no one could bring it to another location, and we'd need to drive 45 minutes to pick it up. An hour and a half was wasted with calls to their beyond-useless customer service.Today...it wouldn't start. Contacting their "24-hour Roadside Assistance," two hours later I was met with a guy from a shady local towing company with nothing more than a set of jumper cables. That did not cut it. The entire move is now a day behind schedule. Customer service doesn't seem to care."
Mistakes will happen. View them as your chance to shine. If you make a mistake but bend over backwards trying to correct it, I'll forever adore you.
I'm just curious, Ches (although desparately trying not to visualize this): If the shady tow truck guy showed up with nothing more than a set of jumper cables, what did he hook them up to, and didn't it hurt?
