When Mark Chandler Speaks, You Should Listen
Taken from a post by Patrick J. Lamb is an excerpt of an excerpt of a speech Mark Chandler gave:
"Put most bluntly, the most fundamental misalignment of interests is between clients who are driven to manage expenses, and law firms which are compensated by the hour.....those who can differentiate themselves by providing the top notch of customized services, where that is needed, will also win.... My bet is that despite the consolidation trend we’re seeing today, top quality boutiques will thrive while the cost structures of larger centralized firms will put them at risk."
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Can I get an "amen" from the choir? Regardless of firm size, I think good service (whatever it's shape or size) should be rewarded, and bad service should be given a red card!
My wife and I just moved. One sales rep, in the process of getting estimates, whined about not being able to move her time up because she had to mow a yard. No kidding, and during working hours!! I think we had her come out anyway. After much angst we decided to go with a different moving company, even though she probably has some beautiful landscaping.
