Trusted Advisors Outside the Law Firm World
I just have to relay a story from my own life. I've on numerous occasions given out my mortgage guy's name as a great person to do business with (his name is Scott Creighton of Seattle Mortgage). He's handled several of our real estate transactions and those of friends. We don't price shop him; we go straight to him and stay there.
As I've alluded to before on my blog, we are in the process of buying another house. My wife, having worked in real estate, knows that the best laid plans can go awry. And they did yesterday, on the day we were supposed to sign documents.
Scott stepped up to the plate, and never once sought to figure out where the problem occurred (translation: place blame). He just quietly solved the problem. We signed as planned, because the problem was resolved. He probably was not to blame. We have no idea; no effort was made to figure it out.
All that matters is he solved the problem.
Two questions for you law firm folks:
1. Do your clients brag about you and actively try to send business your way?
2. Do your clients view you as being completely trustworthy?
If the answer to both isn't "yes" then something is wrong. With your firm, not with your client.
My wife just called. I asked, "What's the news?" She replied back, "What news?" Perfect! Love you. Oh, and you, too, sweetie!! :-)
