Client Service Expectations
I ran across a post on client service and exceeding expectations. Here's what the post says in part:
"But what about over delivering? It sounds great in principle. Your client or customer is wowed....And then you realise, with a sudden sinking feeling that you’ve raised the bar. The client’s expectations are higher. Your idea of outstanding excellence has just become the norm.... And guess what, you can’t go back."
I'm going to disagree. Trust is built up over time. Proof of your client service excellence is also built up over time, and not in a single act. Continue delivering on your promises, and I'll rate you as excellent.
The bar doesn't have to be raised. I'm not even sure I want to keep raising it. Just don't try to lower it on me.
