Analogies from the Sports World
My oldest son's soccer team is now in the process of their biggest tournament of the year, the so-called League Placement Tournament. It determines for the entire year what level of play they're placed at. They lost their first two games, in identical fashion. They both ended in penalty kicks after two scoreless halves and two scoreless overtimes periods. A shot over the crossbar here, a header wide there, another opportunity to feed a teammate for an open shot missed, and no goals the result.
They should've won these games. Instead, they are now 0-2 and in danger of dropping out of their anticipated division.
On the other hand, my youngest son is in his year-end baseball tournament. After a dismal performance Friday night, they were in a win-or-go-home situation. Some adjustments were made, and they have won 4 straight to stay alive (convincingly, I might add). Along the way they have ripped through the top two seeds. The team tonight will play a winner-takes-all game for the championship.
The client service analogies are hard to miss. I count 10 different ones, conservatively.
I love sport.
